Welcome to my Website!

This a website containing my resume.

Right now I work for Travelport.

4043 Oakwood Court

Marietta, GA 30062

973.997.0747 Mobile

renumidha@gmail.com

RENU MIDHA SHRM – CP MBTI CERTIFIED TRAINER

SUMMARY

Innovative HR professional with the managerial courage to address complex programs in ambiguous and dynamic environments. Delivers on challenging objectives through skillful negotiation while establishing trusted relationships with key stakeholders and colleagues.

Proven track record of delivering leading-edge programs by utilizing new ideas and experimentation on existing processes to achieve training effectiveness and complement organizational goals.

Global change management experience across culturally diverse environments. Expertise in developing curriculum to instill key behaviors and enable rapid induction of new employees with varied backgrounds, levels and skillsets.

CAPABILITIES

Sales Skills Training Including Customer Service Methodologies
Training Curriculum and Program Development
Global Business and Cultural Understanding
Change Management Strategy and Implementation
Leadership Training Design and Execution
Influencing and Negotiation Across Organizational Boundaries
Creative Approaches With Innovative Outcomes
HR Systems and Technology Competency
Project Management Excellence

EXPERIENCE

HR PROGRAM MANAGER, TRAINING AND EMPLOYEE INDUCTION 2012-Present TRAVELPORT LLC, ATLANTA, GA

Develop and execute training and onboarding educational programs including internship, mentor, and external partner management.

Awards and Recognition:

Excellence award for customer roundtable event facilitation
Excellence award for ‘Get IT Now’ campaign development and execution
External recognition from three external university partners for on-campus excellence

Responsible and accountable for managing the intern salary budget of $700k and additional responsibility for discretionary marketing spend of up to $40K.

Maintain overall accountability and responsibility for redefining the US Technology Internship program to scale growth with ~250% growth across 4 US sites.

Strengthen existing university relationships and develop new partnerships with IT focused universities to influence curriculum and develop pipeline of college level talent.

Scaled program by ~300% to include 10 university partnerships with over 45 qualified hires.

Enhanced delivery effectiveness through utilizing technology such as webinar-based training and online video modules for self-training.

Success measured through positive stakeholder feedback and peer-company recognition with invitations to present at three leading university industry conferences.

Accountable for the redesign, implementation and management of the Technology Mentor program. Designed training program for senior participants from Group Vice President to Director levels.

Received positive executive feedback, achieving the maximum customer satisfaction score. Program success resulted in expansion to support three additional lines of business across two global locations.

Invited to provide expertise and leadership to transformational committees to develop and implement critical company initiatives including corporate-wide employee opinion survey, technology employee engagement initiatives, travelport.com recruitment and career sections, ‘Get IT Now’ campaign to encourage technology training and adoption through empowerment activities.

Developed and delivered management training including career path development through aligning leadership development such as the mentor program with the talent planning, succession planning and performance management process.

PERSONAL DEVELOPMENT SABBATICAL 2004 – 2012 UNITED KINGDOM AND UNITED STATES OF AMERICA

Pursued personal interests including volunteer work with Boy Scouts of America, Girl Scouts of America, Parent Teacher Association and other community service initiatives including the homeless, food for the hungry and charities associated with needy children.

SENIOR HR BUSINESS PARTNER 1998 – 2012 BRITISH AIRWAYS PLC – LONDON, UK

Partnered with business executives and leaders across three geographically diverse business units to plan for strategic future needs. Focused on the full life cycle recruitment process, coaching, training and advising managers on performance management, employee relation issues and ensuring compliance with employment law legislation for ~600 people.

Awards and Recognition:

Executive recognition for Union negotiation and resulting Absence Management policy design and implementation

Designed and delivered training programs aligned to business goals including the design and delivery of customer care training for our call center sales representatives. Training was conducted via a variety of methods to ensure effectiveness including in person, online, and webinar delivery.
Designed, consulted, and negotiated with the unions to successfully implement the first HR absence management policy across a customer service department of 500 people. Program included the design and delivery of process and leadership training.
Managed and led the closure of a heavily unionized subsidiary of British Airways and the redundancy of 200 staff. Defined and implemented the HR policy and procedures and arbitrated with the unions to resolve the employee relations issues during the closure.
Defined and executed recruitment campaign for British Airways to attract and successfully source and recruit engineering apprentices. Successful campaign outcomes include the recruitment and onboarding of 20 apprentices that remained with the company for a minimum of three years.
Managed multiple full life cycle corporate recruitment projects for a variety of roles. Defined advertising criteria, identified and used various sourcing methods, designed shortlist criteria for interviewing candidates, coordinated feedback to hiring managers, obtained appropriate approvals and extended offers in accordance with HR best practice and business objectives.
Advised, coached, counseled and conducted disciplinary and grievance hearings including determined the appropriate disciplinary action, including terminating employment, hearing appeals and finalizing outcomes.

HR GENERALIST

1995-1998

NATIONAL HEALTH SYSTEM– LONDON, UK

Reformed an unsuccessful recruitment department of three recruitment professionals. Re-engineered the policy and practices to align more effectively and meet the business needs. Satisfaction survey results highlighted success.

EDUCATION

BACHELOR OF ARTS Economics Greenwich University London, United kingdom

VITAL SMARTS CERTIFIED TRAINER FOR CRUCIAL CONVERSATIONS AND ACCOUNTABILITY

MC SHRM – CP MBTI CERTIFIED TRAINER IPD UK